Refund policy

Exchange

We have 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jaure.official@gmail.com. If your exchange request is approved, we will provide further instructions via email. Items sent back without prior approval will not be accepted.

Items purchased during special drops or sales are not eligible for refunds unless they arrive damaged or defective.

You can always contact us for any exchange question at jaure.official@gmail.com.

Damages and issues
Please inspect your order upon delivery and contact us within 48 hours if the item arrives damaged, defective, or incorrect. We’ll work quickly to resolve the issue.

Exceptions / non-returnable items
Due to the nature of limited drops and made-to-order production, certain items may not be eligible for returns or refunds unless they arrive damaged or defective.

Refunds
Refunds are only issued in cases where the product arrives damaged, defective, or incorrect.